Please read these Terms carefully before you use Sherpr, since by using Sherpr you agree to these Terms, which is a legal agreement. If you use Sherpr as a representative of an organisation, you agree to these Terms on behalf of that organisation.

You can contact us by telephone +44 (0) 2039506616 or email support@Sherpr.com

We may contact you by telephone or any other contact details you have registered in your account with us.


1. DEFINITIONS

“API“ means our application programming Interfaces.

“Carriage Service” means the service to collect your items and deliver them to your specified destination.

“You” or your” means the person or organisation that is registered with us to use Sherpr.

“We”, “our” or “us” means Sherpr Global Ltd, a company registered in England & Wales with company number 10721068 and registered address at Unit 5 Maple Park, Falconer Road, Haverhill, Suffolk, United Kingdom, CB9 7BG, our employees, directors, officers, affiliates and subsidiaries.

 “Services” means our Website, APIs, applications, our content and various third-party services that make up Sherpr, as the context requires. 

“Sherpr” means our Website and Services collectively.

“Terms” means our Terms of Service including our Privacy Policy and any other document mentioned in these Terms.

“Website” means our [website www.Sherpr.com] and other websites that we may operate in the future including all subdomains and sites associated with those domains.


2. LICENCE

We grant you a non-exclusive, non-transferable licence to use Sherpr, subject to you complying with these Terms.


3. YOUR OBLIGATIONS

To use Sherpr, you must (a) agree to these Terms (b) be at least 18 years old and human being (c) complete our registration process and provide accurate information as requested (d) do so in compliance with all applicable laws, rules and regulations.

You may not without our written permission (a) attempt to duplicate, modify, disclose or distribute any part of our Services (b) attempt to reverse compile, disassemble, reverse engineer our Services (c) assign or otherwise dispose of your rights or obligations under these Terms or (e) attempt to obtain, or assist others in obtaining, access to the Services, other than as provided under these Terms.

You shall not store, distribute or transmit any material through Sherpr that is unlawful, harmful, threatening, defamatory, obscene, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activities

You are responsible for all content you provide and activities on your Sherpr account.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Website.

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.


4. INTELLECTUAL PROPERTY

You acknowledge and agree that we own all intellectual property rights in Sherpr and the Services.

We acknowledge and agree that you own the intellectual property rights in the information that you provide us with.

You grant us a royalty free, worldwide, transferable, sub-licensable, irrevocable and perpetual licence to use any feedback, recommendations or other suggestions that we receive from you.


5. ACCOUNTS

You are responsible and liable for keeping your username and password confidential and take reasonable steps to ensure that nobody accesses the Services using account(s) created with your username and password. You agree to notify us immediately if you suspect any unauthorised use of your account(s). We are not liable for any loss or damage due to stolen passwords or hacked accounts.

By submitting any individual's personal information to us or our affiliates, service providers and agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy.


6. SHIPPING AND ORDERING

6.1 Contract formation

When you submit an order via the Service, you are making an offer to purchase the relevant Service on these terms and those set out in the description of the service. A contract is formed between you and us when you receive an email from us confirming that we have accepted your order. Please check the details on your order confirmation to ensure that the details are true and accurate. 

We may provide a facility to request a quotation via the Service. We will honor any such quotation for the time stated on the quotation. If no time is stated then the time we honour for the quotation will be 15 days from the date the quotation was provided to you. 

Our rates are determined by the going rate provided to us by third party couriers and are subject to change at any time including but not limited to winter/Christmas peak season.

6.2 Shipping Dimensions

During the checkout process, you will be asked to guarantee that the item(s) you wish to send fall within our permitted Maximum Dimensions and under the permitted Maximum Weight. Your guarantee that the items fall within the Maximum Dimensions and below the Maximum Weight forms the basis of our acceptance of the offer to contract under clause 6.1 above. 

Our Maximum Dimension and Maximum Weight per item type are as follows: 

  • Luggage: 56x45x25 | 10kg
  • Luggage: 70x45x25 | 20kg
  • Luggage: 80x50x30 | 30kg
  • Golf Clubs: 125x30x36 | 24kg
  • Bike Boxes: 110x27x75 | 30kg

Any item over Sherpr’s Maximum Dimensions and/or Maximum Weight will be classified as an Oversized Item and may incur additional charges. 

In the event that your item(s) do not fit within the Maximum Dimensions and/or over the Maximum Weight, we may not be able to provide the Service, and you will not be entitled to a refund for any fees you have paid in the event. We may also charge a cancellation fee in addition to the fees that you have already been charged.

The maximum "Oversized Item(s)" with an actual weight of more than 70 kg, or that exceeds 274 cm in length or a total of 419 cm in length and girth combined (where girth is 2x Width + 2x Height of the item) will not be acceptable for shipping and if collected may be refused in transit, delayed or returned. By accepting these terms and conditions you give us permission to charge your credit/debit card with any additional charges incurred and accept that Items returned or refused, for this reason, are not eligible for a refund.

If you are a business customer with a business account you agree that your items are within the agreed dimensions and that all charges incurred due to failure to comply with the max weight/dimensions are payable by you.

By accepting these terms and conditions you also give us the permission to charge your debit/credit card for any weight discrepancies or extra charges that may be charged to us by our agents for the supply of incorrect information at the time of your booking (including regarding the number of items). If we are unable to automatically charge your card we will notify you in writing and you will be required to pay us the stated sum within 7 days. Failure to make payment may result in additional recovery costs being incurred which shall ultimately be the responsibility of the customer.

Should items be returned or refused for any reason including but not limited to the above Sherpr will hold said items for no longer than 30 days. The 30 day period is effective from the day of notice of the return or refusal of the items by any couriers. Notice will be sent via email to the Customer. Should you fail to arrange payment for the re-shipping of items to an alternative address and all additional costs incurred by Sherpr these items will be deemed abandoned. You consent to and authorise the disposal of all abandoned items without further notice regardless of their nature or value at no additional cost to Sherpr.

6.3 Confirming your Order

Once you have placed an order online, we will email you a confirmation. Please note that we use third party carriers to provide the Carriage Service and we will need to place a booking with those third parties. 

If you book in advance we will make the relevant reservations with the third party [14] days prior to the date of collection. You will be able to change or cancel your order any time up until the booking has been made. We will make the booking without further reference to you unless you have contacted us in advance to change or cancel the booking. 

If you book in advance we will make the relevant reservations with the third party prior to the date of collection. You will be able to change or cancel your order up to 2 days prior to your collection or delivery. We will make the booking without further reference to you unless you have contacted us in advance to change or cancel the booking. We may be able to offer you a refund in certain circumstances, but we cannot guarantee this and you should contact support@Sherpr.com for more information. 

6.4 Fees and Payment

We take payment from the card that you provide to us at the time that we confirm your order via email. 

By submitting your card details to the Service, you give us permission to automatically debit your card in accordance with the terms and fees set out in this Agreement. 

All fees are inclusive of VAT which will be charged at the relevant rate at the time of processing the order. 

If you do not make payment, then we will not be able to provide the Carriage Service and we reserve the right to cancel your order if it has already been confirmed at no cost or liability to us. 

Where applicable, discounts will display clearly in the order summary. All discounts are granted at the sole discretion or Sherpr and may be withdrawn at any time. If an expected discount fails to apply, stop the order and contact us, no monetary value or refund will be offered in lieu of discount. 

If your purchase is flagged as potential fraud we withhold the right to not dispatch your items until it is proved there is no risk of fraudulent behaviour. We withhold the right to cancel orders where we can not verify the origin on the payment and where no alternative form of payment can be produced.

6.5 Packing and Labelling

When you place an order with Sherpr, you are responsible for ensuring that the items are appropriately packed so as to prevent damage. 

If you are a user of our Service, you will be responsible for providing a container for the item that you wish to send, for example, an appropriately hard case sports carrier for sporting items. We do not accept bike bags or soft case boxes. You should ensure that the packaging is suitable for passing through high speed automated machines with our 3rd party carriers, airports, and international terminals and you acknowledge that you will be solely responsible for any damage to the items caused by it being inappropriately packaged. Sherpr will provide you with a shipping label via email when needed. These labels must be affixed securely to the outside of the item and be clearly visible. 

For luggage shipments, specific label pouches are provided by Sherpr once booking is complete, and in the event that these are not used and the consignment is shipped using your own labels or pouches Sherpr will not be responsible for any costs and subsequent losses should that consignment be lost during transit. 

All luggage must be secure prior to shipment with cable ties provided by Sherpr in Sherpr pack. All bags/cases may be locked on all EU deliveries and it is advised that no articles of value are put in the exterior pockets. Handles must be stowed in the locked closed position and any exterior straps must be correctly fitted. Where the luggage has removable wheels they must be removed prior to shipments. 

Users should ensure that labels to be used for the return journey are not used for the outward journey. The return journey labels must be secured safely to your item. Labels that are lost can be reprinted but can only be sent by email to the person making the booking and are only available during our working hours.

6.6 Collection

You must provide us with a full and accurate collection address including the postcode, so that we can collect the items from you. It is your responsibility to ensure that the correct item is given to the courier and the courier may, at times be entitled to ask you to open the bags to inspect the contents. If you do not allow the driver to inspect the contents then for security reasons we may not be able to carry the items, and your Carriage Service may be treated as cancelled by you in accordance with clause 6.3 above.

You must also provide us with full and accurate address details for delivery, as well as a contact telephone number and an appropriate contact at the delivery address. You indemnify and hold us harmless for any failure to deliver the items due to a wrong address or recipient information being provided and you acknowledge and agree that you may have to pay the cost of failed deliveries, administration fees, additional attempts or the item being shipped back to the collection address. 

Customers arranging an order on behalf of someone else are responsible for communicating with that individual. Sherpr is not liable for failure to provide information to parties who are not the direct purchaser of the service. Additional contact information can be passed on by the customer but Sherpr is not responsible for sourcing this information.

Under no circumstances are you to hand items to a driver without a label provided by Sherpr attached. Failure to follow our guidance for attaching labels and any appropriate documentation may lead to delay and loss.

It is illegal to send any of the items listed in the ‘Prohibited Items’ section at paragraph 6.9 (below). In the event that any item on this list is found to be present in the item by any authority, either in the UK or abroad, it is likely to be seized. In the United Kingdom, a person known to have packed any item appearing on the list at section 6.9 (below) may be liable for a fine of up to £50,000 or a jail sentence of not less than six months if prosecuted.

In making any collection or delivery we will at all times be acting in accordance with your instructions. You therefore hold us harmless and indemnify us to the fullest extent possible by law in respect of any and all costs, taxes, customs charges, levies, deposits, disbursements of any type levied by any authority in the course of delivering the Carriage Service to you in respect of our acting in accordance with your instructions and or in respect of any action or inaction of yours or any breach of any warranty in these Terms of Service.

Unless specified otherwise collection hours do not include weekends or bank holidays and are subject to the hours between 9 AM - 7 PM, specific windows within this period provided by any third parties are between yourself and the specific party, you acknowledge and agree that Sherpr is not responsible for failures or delays of this nature.

6.7 Customs

You acknowledge and agree that the items may pass through customs in the destination country. It is the customer’s responsibility to ensure that they are aware of how their own personal circumstances (eg. returning resident/visiting as a tourist) and the existing customs regulations of their chosen destination affect the categorisation of their shipment and whether they will be liable to pay customs duties, taxes or any local charges as a result of this.

Packing lists and customs forms must be attached in a separate wallet from the tracking label and must be attached in such a way to ensure they are clearly visible. Failure to do so may result in customs clearance delays and/or loss/damage to the Goods for which we bear no responsibility. You agree to present any and all information and documentation requested by a customs authority, or by a courier or broker under instructions from a customs authority, in order to clear your package through customs. You agree that you are solely responsible for providing the correct information requested by any customs agent or authority in respect of the items passing through customs. You acknowledge and agree that your items may not be able to pass through customs until you have paid any duties requested by the relevant customs authorities.

If your items are stopped by customs, there may be a delay while the relevant customs officials or port authority process the information you provide. We cannot make any guarantees in relation to the time this will take, but we usually expect it to be a matter of a few days. 

We have assumed, when calculating transit times for your items, that they will not be stopped at customs. Accordingly, we cannot accept any liability for any delay relating to an item being stopped at customs. 

If a customs authority seizes any of your items, or any item that they consider to be contraband or illegal within your shipment, then we will consider that we have discharged the delivery and our obligations under the contract will come to an end. It will be your responsibility alone to procure the forwarding of any such goods by customs to the end destination. 

Items which are intended for international (Non- EU) shipments are subject to a £200 deposit to cover any additional charges incurred due to customs. This will be refunded if no custom charges have been incurred.

6.8 Delivery

Delivery times to UK and international destinations are based upon the information provided by our 3rd party couriers and are regarded as being indicative as the average transit time without interruption. An interruption is classified as something that may delay the shipment and these are as follows, local holidays, national holidays, road closures due to local laws and Acts of God which may interrupt the transit of the vehicles or aircraft with your consignment.

The delivery time does not include weekends, bank holidays, or the collection day both at the point of collection and delivery.

‘A guaranteed’ service does not form part of the contract. We rely on 3rd party couriers for on time delivery and in rare cases, there can be delays or non deliveries. This is the responsibility of our 3rd party couriers and not Sherpr. 

For international deliveries via customs, any guarantee will always be subject to clause 6.7 above.

You must provide us with all of the information we request and you warrant in providing it that is true and accurate. Any lack of information or any inaccuracy may result in our couriers being unable to deliver the items. 

Bike boxes that are not supplied by Sherpr may incur delays transiting from one country to another within the 3rd party courier network. This is due to boxes having to be manually sorted, due to their size, at each transit depot. The delay depends on the location of the depot but in some cases it may delay the delivery by up to 48hours . We advise all customers if they are notified of a delay or exception to contact us immediately so that steps can be taken to identify and resolve the problem

It is your responsibility to ensure that the intended receiver will accept your items. Any rejected items are your responsibility and may cause a delay or return of your shipments. 

6.9 Items you cannot send via the Carriage Service

By placing an order and by giving the items to the courier who is collecting them from you, you guarantee and agree that your items do not include any of the following Restrictions include, but are not limited to:

  • Aerosols or any other pressurised containers (including spray paints, etc.);
  • Alcoholic beverages containing more than 70% alcohol by volume (ABV)
  • Arms and Ammunition
  • Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
  • Batteries that are classified as dangerous goods and certain used batteries (including wet spillable lead acid/lead alkaline batteries (such as car batteries)
  • Batteries, specifically new and used lithium batteries when not sent with or connected to an electronic device
  • Clinical and medical waste
  • Counterfeit currency
  • Dry Ice
  • Environmental waste
  • Furs
  • Ivory and ivory products
  • Live animals
  • Illegal lottery tickets
  • Indecent, obscene or offensive articles
  • Infectious substances and pathogens
  • Liquids, Pastes and Gels of any type;
  • Magnetized material
  • Miscellaneous manufactured articles
  • Misleading endorsements
  • Oxidising materials or organic peroxides
  • Pesticides
  • Poisons, toxic liquids, solids and gases
  • Radioactive materials and samples
  • Waste, dirt, filth or refuse
  • Weapons
  • Toner Cartridges;
  • Loose Batteries;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same in any form);
  • Flowers and plant products;
  • Human and animal remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornographic materials
  • Prescription drugs and pharmaceutical products;
  • Tobacco and tobacco products;
  • Foodstuffs, perishable food articles and beverages including, but not limited to: Wine, Beer, Spirits and Champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment;
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous/hazardous goods;
  • Other illegal or restricted goods.
  • Controlled drugs and narcotics
  • Corrosives (including dyes, acids, corrosive paint and rust removers, caustic soda, mercury and gallium metal).
  • Crash helmets
  • Explosives
  • Flammable liquids/ solids (including Lighters and refills containing flammable liquid or gas )
  • Gases, including flammable, non-flammable, toxic and compressed gases
  • Matches
  • NB - Sharp objects These items may only be posted if they are packaged appropriately so that they do not present a risk to employees, other packages or recipients.

We cannot be held responsible for any of these items, and you agree that by including any of these items you may invalidate the insurance coverage that you have purchased and that we cannot have any responsibility or liability in respect of these. 

You further acknowledge and agree that any of us, our third party carrier partners or any customs official may seize and dispose of any of these items without reference or liability to you for doing so. Any fees incurred by Sherpr due to violation of this agreement will be passed on to the customer.


7. INSURANCE

This Clause is purely in respect of loss and or damage to Sports Equipment.

As the Customer you may make your own arrangements to insure your own goods. Please check with your home or travel insurers for the cover of the shipping of your luggage.

Sherpr have arranged liability insurance for physical loss and or damage to sports equipment, the goods shall be in accordance with the terms and conditions of this insurance and as set out under the following clauses. In the event of any inconsistencies between these Conditions and the policy wording, it is understood the policy wording shall prevail. 

This liability insurance is arranged by and in the name of Sherpr who is the sole insured party under the policy and the Customer is never deemed to be the insured party. Sherpr is not liable for any delayed items.

The Customer is only covered by Sherpr liability insurance if they have purchased coverage from Sherpr directly.

7.1 Territorial limits

Cover will apply Worldwide but excluding shipments to, through of from Afghanistan, Burundi, Democratic Republic of Congo (DRC), Cameroon, Central African Republic, Chad, Eritrea, Guinea, Iran, Iraq, Lebanon, Libya, Mali, Niger, North Korea, Sierra Leone, Somalia, Sudan, South Sudan, Syria, Yemen, Zimbabwe.

7.2 Excess

£50 will be deducted from the final settlement figure of any claim and this will be from the Customers own account.

7.3 Limits

The maximum value is £5,000 being the total contents of any one shipping box and including the price of the box where applicable.

7.4 Conditions

Only goods where the Customer has, via Sherpr's website, provided a valued inventory of the Goods to be shipped, paid Sherpr for the coverage and have acknowledged they have read and agreed to the full insurance conditions are they entitled to claim under this insurance. Insurance covers sports equipment only, and not luggage. 

The price to the customer and the coverage offered are as follows:

  • £4.99 = £500
  • £9.99 = £1000
  • £14.99 = £1500
  • £19.99 = £2000
  • £24.99 = £2500
  • £29.99 = £3000
  • £34.99 = £3500
  • £39.99 = £4000
  • £44.99 = £4500
  • £49.99 = £5000

We may offer discretionary complimentary compensation for lost luggage of £12.50 per kilo up to a maximum of £125.00 per package.

Cover is subject to the Goods being shipped in suitable boxes provided by Sherpr or comparable packaging provided by their customer.

7.5 Goods

The Limit not only includes Sports Equipment but all other general items placed in the shipping box by the customer such as clothing or other similar items but see Excluded Goods under Clause 6.9.

All bikes or golf clubs that are held on behalf of customers within the premises of Unit 5 Maple Park, Falconer Road, Haverhill CB9 7BG and Unit 6 57 Dalston Lane, are insured up to the following amounts. Bikes or golf clubs held in any other premises occupied by Sherpr Global Ltd are not covered by this insurance:

  • Road Bikes £1000
  • Golf Clubs  £500

The insurance covers for accidental damage, theft, and loss due to fire or flooding whilst on our premises. It is advised that all customers obtain further insurance to cover any balance that may not be covered by our insurance.

7.6 Basis of Valuation

In the event of total loss the declared value will be the maximum amount recoverable subject to the deduction of the applicable excess.

In the event of partial loss the value will be the declared value less any reasonable allowance for salvage or contribution by the Customer.

In regard to a pair or set if it is reasonable for the lost/damaged item(s) to be replaced individually then this insurance will only pay for the said lost or damaged item(s) and not for the entire pair or set.

If it is not possible or reasonable to replace an individual item then provided that the declared value represents at least the total value of the pair or set then such pair or set shall be deemed a total loss.

7.7 Duration

Risk to incept upon collection of the Goods by the carrier and terminate on delivery to the specified destination whether received and/or signed for by the Customer.

7.8 Exclusions

The following exclusions apply to this cover:

  • Loss, damage or expense attributable to wilful misconduct of the Customer, Goods owner or person making a claim.
  • Ordinary leakage, ordinary loss in weight or volume or ordinary wear and tear of the Goods
  • Loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the Goods other than by Sherpr or their servants or agents. However goods packed in a conventional manner into the shipping carton provided will not be classed as insufficient or inadequate for the purpose of this clause.
  • Loss, damage or expense caused by inherent vice or nature of the Goods.
  • Loss, damage or expense proximately caused by delay even though the delay be caused by a risk insured against.
  • Loss, damage or expense due to mechanical or electrical derangement, oxidisation, discolouration or rust unless caused by fire or accident to the carrying vehicle.
  • Excluding breakage, chipping, bruising, scratching, denting, bending and marring unless reasonably attributable to a transit peril.
  • Loss, damage or expense due to depreciation, moth, vermin, mildew, sweat, spontaneous combustion or gradual deterioration or any process of cleaning, repairing or restoring the goods.
  • Any loss of use or consequential loss.
  • Confiscation, nationalisation, requisition or destruction of or damage to any property or goods by or under the order of any government or public or local authority.

7.9 GENERAL EXCLUSIONS

7.9.1 War

This Insurance does not cover claims in respect of liability, partial or total loss, destruction, damage or costs and expenses directly or indirectly occasioned by happening through or in consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not) civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to any property or goods by or under the order of any government or public or local authority

7.9.2 Radioactive Contamination

  • In no case shall this insurance cover loss damage liability or expense directly or indirectly caused by or contributed to by or arising from
  • Ionising radiations from or contamination by radioactivity from any nuclear fuel or from nuclear waste or from the combustion of nuclear fuel
  • The radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or other nuclear assembly or nuclear component thereof
  • Any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter
  • The radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion in this sub-clause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored, or used for commercial, agricultural, medical, scientific or other similar peaceful purposes
  • Any chemical, biological, bio-chemical, or electromagnetic weapon.

7.9.3 Sonic Bangs

This Insurance does not cover claims directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.

7.9.4 Cyber Attack

Subject only to clause 1.2 below, in no case shall this insurance cover loss damage liability or expense directly or indirectly caused by or contributed to by or arising from the use or operation, as a means for inflicting harm, of any computer, computer system, computer software programme, malicious code, computer virus or process or any other electronic system.

Where this clause is endorsed on policies covering risks of war, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power, or terrorism or any person acting from a political motive, Clause 1.1 shall not operate to exclude losses (which would otherwise be covered) arising from the use of any computer, computer system or computer software programme or any other electronic system in the launch and/or guidance system and/or firing mechanism of any weapon or missile.

7.9.5 Sanction Limitation and Exclusion Clause

This insurance does not provide cover and Underwriters shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose them to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the United Kingdom, European Union or United States of America.

7.9.6 Terrorism

This clause shall be paramount and shall override anything contained in this insurance inconsistent therewith.

  • Notwithstanding any provision to the contrary contained in this Policy or the Clauses referred to therein, it is agreed that in so far as this Policy covers loss of or damage to the subject-matter insured caused by any terrorist or any person acting from a political motive, such cover is conditional upon the subject-matter insured being in the ordinary course of transit and, in any event, SHALL TERMINATE other than as provided in clause 2: either
  • as per the transit clauses contained within the Policy, or
  • on delivery to the Consignee’s or other final warehouse or place of storage at the Destination named herein, or
  • on delivery to any other warehouse or place of storage whether prior to or at the destination named herein which the Insured elect to use either for storage other than in the ordinary course of transit or for allocation or distribution, or
  • in respect of marine transits on the expiry of 60 days after completion of discharge over side of the Goods hereby insured from the overseas vessel at the final port of discharge, or
  • in respect of air transits on the expiry of 30 days after unloading the Goods from the aircraft at the final place of discharge whichever shall first occur.
  • If this Policy or the clauses referred to therein specifically provide cover for inland or other further transits following on from storage or termination as provided for above cover will re-attach and continues during the ordinary course of that transit terminating again in accordance with clause 1.
  • Excluding Marine Liability (but not in respect of the Insured’s normal activities as Freight Forwarders, Hauliers, Warehouse keepers, Couriers and similar activities Insured herein.
  • Excluding death, bodily injury and/or illness.

7.9.7 Claims

In the first instance please report any potential claim to Sherpr on the contact details provided.

In order to ascertain the extent of our liability above, we shall require proof of the value and weight of the entire Consignment and any part or parts of it which make it up and you must ensure that, prior to our collection of the Consignment, you have a record of these. For the avoidance of any doubt, we shall only be liable for the replacement value of the Consignment and not for any sums that would amount to profit on the Consignment or applicable value added tax (or like tax) on such profit.

We shall not be liable to you under any circumstances for any loss or damage unless you notify us by the Contact Us page (via our website) or on claims@Sherpr.com for the claims procedure within:

14 days of delivery of the Consignment in the case of damage to all or part of a Consignment or loss of part of a Consignment; and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 28 days from when the Consignment was collected or received by us.

For any customer service complaints, within 14 days of your delivery date it will be handled by the customer service department and you should receive a response within 28 working days.

Once your claim has been accepted the details of your claim will be passed on to Sherpr’s underwriters who will handle the claim on behalf of Sherpr.

7.9.8 Insurers

This insurance is provided by Various Underwriters at Lloyd’s of London via The Fiducia MGA Co. Ltd.


8. EVENTS TRANSPORTATION

8.1 EVENT COLLECTION

Your items must be prepared for outbound collections within the designated and agreed time periods. Failure to do will result in items not being collected from yourself or the relevant collection location. You will not be eligible for a refund under such circumstances. If you do not collect you items Sherpr will hold you item for up to 30 days waiting for you to re-arrange delivery of your items either through Sherpr or a 3rd Party, you will be responsible for all additional costs incurred. If you do not arrange delivery of your items within 30 days of the failed delivery Sherpr will dispose of the items in any way they deem fit.

You must return your bike and luggage to us at the pick-up location at the end of the Event period within the designated time periods. You accept that if your bike is not returned within the designated times we will not be responsible for the transfer of you items and our obligations under the contract will come to an end. It will be your responsibility alone to source/provide any further transportation for your goods.

8.2 EVENT DELIVERY

It is your responsibility to test your equipment at the event. You agree that once you have received your equipment then you are accepting the equipment back to you in an acceptable condition.

After the Event for outbound delivery of your items if you are not present within the designated location and agreed time periods Sherpr will hold you item for up to 30 days waiting for you to re-arrange delivery of your items either through Sherpr or a 3rd Party, you will be responsible for all additional costs incurred. If you do not arrange delivery of your items within 30 days of the failed delivery Sherpr will dispose of the items in any way they deem fit.

8.3 AMENDMENTS, CANCELLATION, TERMINATION AND SUSPENSION

If you wish to alter any details of a confirmed booking, once you have received your labels or similar confirmation from Sherpr we will do our best to accommodate the changes. Any and all cost incurred by us meeting any amendment requests together with a nominal admin fee of £25 per person, will be passed on to you.

If you, or any of your party needs to cancel, then the first named person on the booking must advise us in writing as soon as possible. The customer will receive a full refund if cancellation is 60 days prior to the event, if the cancellation is made less than 60 days prior to the vent no refund will be issued. The cancellation will only be effective from the date that the cancellation is received in our office. Insurance premiums and amendment fees are not refundable in the event of your cancellation.

Every effort will be made to provide our service as advertised. Regrettably, it may sometimes be necessary for us to make alterations to the service both before and after your booking has been confirmed and we reserve the right in our absolute discretion to do so. We may also at any time, at our absolute discretion and without notice, refuse to provide our Services to anyone or terminate or suspend your account and our Services.

8.3.1 EVENT CANCELLATION OR ALTERATION

You acknowledge and accept that Sherpr have no control over external/partner events and whether they take place. If an Event is cancelled or altered 60 days prior to the Event taking place you will receive a full refund of the transportation costs only. This does not include the cost of boxes or additional insurance amounts.

Event cancellation or threat of cancellation or change of event date less than 60 days before the event will not entitle you to a refund from Sherpr. Sherpr cannot be held responsible for any monetary loss, inconvenience or any other circumstances.

8.4 EVENT INSURANCE

Our event insurance is held under goods in transit insurance. Any items carried within our own company vehicles or any hired by Sherpr Global Ltd and driven by a person employed by Sherpr Global Ltd is insured up to the following amounts. Road bikes, £1000. Golf clubs, £500. The insurance covers for accidental damage, theft and loss of the vehicle. It is advised that all customers obtain further insurance to cover any balance that may not be covered by our insurance.

All bikes or golf clubs that are carried by third party carriers employed by Sherpr Global Ltd, that are being transported either to or from an event are not insured unless a specific request is made by the customer to have this added to the contract held between the customer and Sherpr Global Ltd. 

Marine insurance to cover any loss or damage of either bikes or golf clubs transported under this section can be quoted for and the cost will be borne by the customer. 


9. Sherprbikebox.com

9.1 TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions:

  • All orders are subject to availability and confirmation of the order price, orders made after 11:00 (GMT) will not be dispatched until the next working day.
  • Dispatch times are standard at 1-2 working days but may vary depending on availability. Provisions made as to delivery times are limited to mainland UK, excluding Highlands and Islands and may be subject to delays resulting from third party couriers.
  • When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods. Contact information provided must include an email and/or mobile contact number. Failure to provide this will result in us withholding your order for dispatch. Sherpr can not be held responsible for any delivery issues once contact has been made between you and any third party courier, all delivery concerns relating to bike box/accessory purchases must be communicated directly between you and the courier.

9.2 ORDER CANCELLATION

Outstanding orders may be cancelled at any time prior to despatch and a full refund will be given. Once delivered, unused items purchased through the website are eligible for return within 14 days of delivery under the distance selling regulations. Goods must be returned to Sherpr within 14 days. This does not apply to items valued at less than 42.00GBP. In the event the goods delivered are damaged or differ to the items ordered, such details must be notified to us within 14 days of delivery. Failure to do so will result in items deemed accepted and you will not be eligible for a refund or exchange.

9.3 WARRANTY

Sherpr offers a 2 year warranty against any manufacturing faults/defects. This warranty covers the original purchaser of the bike box only. This becomes void if the goods are sold/ ownership is otherwise transferred. It is your responsibility to provide proof of original purchase to Sherpr.

Our warranty will not cover cosmetic damages resulting from abuse including but not limited to tears, cuts, holes, scratches or stains or damages as a result of negligence by airlines/couriers or any other third parties including but not limited to pressure damage, damage to wheels and hardware of the goods. All damages occurred in transit should be filed against the carrier/party responsible.

9.4 RETURNS

If goods are returned where a discount or voucher code has been used then only the payment will be refunded not the discount or voucher.

Sherpr will only cover the return cost of faulty or defective items. Sherpr states clearly the specifications of all goods, items requested for return as a result of sporting equipment being poorly proportioned to that of the goods will not be covered. Return costs for this and any other reasons not clearly stated in this agreement will be payable by you.

To request the return of any item, you must e-mail, telephone, message, or write to us quoting your order number and name. You must take reasonable care of the items, and must not use them. Goods must be returned to us within 14 days of your notice of return.

Items should be returned to:

Sherpr GLOBAL LTD UNIT 5 MAPLE PARK FALCONER ROAD HAVERHILL CB9 7BG

If you wish to contact Sherpr Global Ltd. by telephone, please call +44 (0)20 395 06616. All other contact information is available at www.Sherprbikebox.com.


10. YOUR CONTENT

Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: travel destinations, dates of travel item descriptions, dates, times, addresses, telephone numbers.

We may view such content only as necessary (a) to maintain, provide and improve the Service (b) to resolve a support request from you (c) if we have a good faith belief, or have received a complaint alleging, that such content is in violation of these Terms (d) as reasonably necessary to allow us to comply with or avoid the violation of any applicable law, rules or regulation.

In order to better understand the manner in which our Service is being used, we may analyse (i) the content in aggregate and on an anonymised basis, and (ii) the use of our Services using third-party analytics tools including but not limited to Google Tag Manager, Google Analytics, Magneto.


11. API

You may use the Sherpr API to connect to and access your Sherpr account data. Any user of the API is bound by these Terms.

It is your responsibility to use the API correctly and we are not liable for any direct, indirect, incidental, special, consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other losses resulting from your use of the API or third-party products that access your account data via the API.

We may at any time with or without notice change, suspend or terminate your access to the API if we deem it necessary.


12. INDEMNITY

Subject to our obligations, you will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and all costs arising out of or in connection with your misuse of the Services, provided that (a) you are given prompt notice of any such claim (b) we provide reasonable co-operation to you in the defence and settlement of such claim, at your expense, and (c) you are given sole authority to defend or settle the claim.


13. DISCLAIMER

We will use our reasonable endeavours to ensure that your data is maintained securely and is properly backed-up. In the event of any loss or damage to your data, your sole and exclusive remedy shall be that we use our reasonable endeavours to restore the lost or damaged data from the latest back-up of such data. We shall not be responsible for any loss, destruction, alteration or disclosure of data caused by any third party.

We will use our best endeavours to ensure that the Services are provided continuously and that access to our Website is not interrupted by any event within our control. We endeavour to notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal office hours.

We undertake no obligation to respond to queries but endeavour to do so within a reasonable time.


14. GENERAL PROVISIONS

We may make changes to these Terms, but will notify you in advance through one of our mediums. Any changes shall be effective when the Terms are updated on our Website and your continued use of Sherpr.

If any provision (or part of a provision) of these Terms are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under these Terms.

This contract is between you and us and no other person shall have any rights to enforce any of the Terms.

These Terms constitute the entire agreement and understanding between you and us and supersede any previous terms between us relating to your use of the Services.

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

These Terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. to these Terms on behalf of that organisation.

You can contact us by telephone +44 (0) 2039506616 or email support@Sherpr.com

We may contact you by telephone or any other contact details you have registered in your account with us.

Please note that we do not offer refunds or partial refuds for delayed or non deliveries that is the fault of the courier. 


Any succesful claims will be paid out in GBP.

By continuing without opting for full compensation, you acknowledge and agree that:


  • You understand and are aware of the limit of our liability for the packages
  • You have checked the article against the Restricted Items List 
  • The restricted list is only indicative. If you have an item that is similar to or could be confused with an item on the list then you should check with us before booking and sending the item.
  • You accept that the responsibility for checking your item against this list is yours and yours alone
  • You will ensure that in the event of a damage claim to all or part of your consignment, the whole consignment will not be moved, by any means, from the original delivery address
  • You will ensure that all parcels are packaged safely and securely in a manner appropriate for the item being sent
  • You will ensure that all packages are correctly and clearly labelled
  • You will ensure that the receiver will accept all packages. A rejection may cause a delay or return of your items
  • If we pay out on a successful claim we retain the right to the contents of the packages/luggage to deal with (sell or destroy for example) as we, in our sole discretion, see fit.


Notification of Claims & Complaints

In order to ascertain the extent of our liability above, we shall require proof of the value and weight of the entire Consignment and any part or parts of it which make it up and you must ensure that, prior to our collection of the Consignment, you have a record of these. For the avoidance of any doubt, we shall only be liable for the replacement value of the Consignment and not for any sums that would amount to profit on the Consignment or applicable value added tax (or like tax) on such profit.

We shall not be liable to you under any circumstances for any loss or damage unless you notify us by the Contact Us page (via our website) or on claims@Sherpr.com for the claims procedure within:


  • 14 days of delivery of the Consignment in the case of damage to all or part of a Consignment or loss of part of a Consignment;
  • and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 28 days from when the Consignment was collected or received by us.
  • For any customer service complaints, within 14 days of your delivery date
  • Any complaints and refunds will be handled by the customer service department and you should receive a response within 28 working days.

13. GENERAL PROVISIONS

We may make changes to these Terms, but will notify you in advance through one of our mediums. Any changes shall be effective when the Terms are updated on our Website and your continued use of Sherpr.

If any provision (or part of a provision) of these Terms are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under these Terms.

This contract is between you and us and no other person shall have any rights to enforce any of the Terms.

These Terms constitute the entire agreement and understanding between you and us and supersede any previous terms between us relating to your use of the Services.

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a wavier of such right or provision.

These Terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.