Welcome you to our support portal

Frequently Asked Questions

  1. What is Sherpr?

    SHERPR is a no-hassle, door-to-door service for shipping your luggage and sports equipment. We send your items ahead of time allowing you to enjoy your travel experience without the added stress of airports and airlines.

  2. Which services does Sherpr offer?

    You may select an economy shipment or a quicker, next day, express shipment. 

    For sports equipment, we can provide you with a courier-approved, custom-made box which comes with tape, shipping labels and a manual. These boxes are robust, reusable, and designed to further protect your valuable sports equipment. 

    If you are sending a bike you may use your own box or casing for an additional fee of £45, which is passed to us by our courier partners. However, please ensure that it doesn't exceed the following dimensions to avoid any delays or damages in your shipment:

    Bike Box | 30kg | 155x 35 x 85cm

     

  3. How should I prepare my items for travel?

    SHERPR packaging: 

    We will send your labels and packing manual (bike box only) to you in a confirmation email. 

    We will send you your box and tape on a 1-2 business day delivery service (excluding weekends). Please allow enough time for you to pack up your equipment before the organised collection date.

    If you have purchased a Sherpr Bike Box, please follow the manual on how to assemble the box. Once complete, secure your box together with the provided Sherpr tape, following the guidelines on the box. Then stick the label in a visible area, securely. Please remember to take your tape and return label with you for your return journey.

    Your own packaging:

    You will receive a Sherpr pack for luggage which includes a secure label pouch, instructions, and cable ties.  

    Once your luggage or box has been packed and closed securely, attach the label to a visible area on the box. Please ensure there are no loose handles or anything that can get caught - this is vital. If you have a return journey, we advise printing the return label before your departure and keeping it in a safe place throughout your trip. 

    If using your own packaging for bikes, please note there is a standard £45 own box charge and please make sure that it doesn't exceed the following dimensions:

    Bike Box | 20kg | 155 x 35 x 85cm

    For added security and smoother transit, we only ship golf clubs/ bags in boxes. Our custom made golf boxes will be automatically sent to you prior to your shipment (see here for more info). 

  4. What happens if I include some of these restricted items?

    It is likely that your items will be held and detained, or sent back to the collection address. Please ensure to read the list carefully and pack your own bags. Sherpr cannot be held responsible for any delays or confiscations.

    Restrictions include, but are not limited to:

    • Aerosols or any other pressurised containers (including spray paints, etc.);

    • Arms and Ammunition

    • Articles of exceptional value including but not limited to works of art, antiques, precious stones, gold and silver, jewellery, precious stones and electrical equipment;

    • Batteries, including e-bikes

    • Clinical and medical waste

    • Counterfeit currency

    • Dry Ice

    • Environmental waste

    • Furs

    • Ivory and ivory products

    • Live animals

    • Illegal lottery tickets

    • Indecent, obscene or offensive articles

    • Infectious substances and pathogens

    • Liquids, Pastes and Gels of any type;

    • Magnetized material

    • Miscellaneous manufactured articles

    • Misleading endorsements

    • Oxidising materials or organic peroxides

    • Pesticides

    • Poisons, toxic liquids, solids and gases

    • Radioactive materials and samples

    • Waste, dirt, filth or refuse

    • Weapons

    • Toner Cartridges;

    • Animals and Animal products;

    • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same in any form);

    • Flowers and plant products;

    • Human and animal remains or ashes;

    • Medical samples;

    • Items that require a temperature controlled environment;

    • Pornographic materials

    • Prescription drugs and pharmaceutical products;

    • Tobacco and tobacco products;

    • Foodstuffs, perishable food articles and beverages including, but not limited to: Wine, Beer, Spirits and Champagne; or

    • Packages that are wet, leaking or emit an odour of any kind;

    • Cash or other forms of tradable currency;

    • Credit cards;

    • Passports or other confidential personal documentation;

    • Irreplaceable items;

    • Other Dangerous/hazardous goods;

    • Other illegal or restricted goods.

    • Controlled drugs and narcotics

    • Corrosives (including dyes, acids, corrosive paint and rust removers, caustic soda, mercury and gallium metal).

    • Crash helmet

    • Explosives

    • Flammable liquids/ solids (including Lighters and refills containing flammable liquid or gas )

    • Gases, including flammable, non-flammable, toxic and compressed gases

    • Matches

    • NB - Sharp objects. These items may only be posted if they are packaged appropriately so that they do not present a risk to employees, other packages or recipients.

  5. Why use Sherpr over airlines?

    We understand the importance of having your luggage and sports equipment arrive safely and on time. Our goal is to remove the hassle of lugging your suitcases, or large, heavy sports equipment and for you to sit back and enjoy your trip.

    Our door-to-door delivery means we collect it from your home/office and deliver it to your final destination. We’re often cheaper than airlines without all of the hassle and stress. 

Recent Questions

  1. I am travelling in a large group or with my team, what is the best way to book this?

    Please follow the "Large group/Team?" link at the bottom of our Get Quote generator on our homepage. This will provide you with a special form designed for large group bookings.

  2. Can I order a box without a shipment?

    Yes, if you would like to purchase a bike box only please head over to www.sherprbikebox.com to view our current range of bike boxes. 

  3. Are there any destinations you do not send to?

    Yes, Unfortunately, we do not currently ship to the following countries due to issues with customs:

    Switzerland
    Turkey
    Norway

  4. How much does it cost?

    Shipping costs vary depending on location, bag weight, and transit time. Detailed quotes can be obtained online by visiting our homepage and using our Get Quote feature

  5. I do not see the country I want my equipment to be collected from, what should I do?

    This is fine, if the country you want us to collect from is in the drop-down menu for delivery then we can collect from that destination too. Our website does not offer this option just yet but if you just start a conversation with our friendly team using our chat function on the site they will tell you the best way to book this.

    Alternatively, contact us on +4420239506616 or contact@sherpr.com

  6. My discount code is not working, what should I do?

    If you are having trouble with a discount code it might mean that this discount is no longer available. The best thing to do is contact us on +4420239506616 or contact@sherpr.com.

    If you are a RAPHA member and you are unable to redeem your member discount please contact us on +4420239506616 or rcc@sherpr.com

    If you would like to know more about SHERPR's partnership with RAPHA please see here

  7. Does Sherpr offer any special offers or discounts?

    Yes, we often run special offers or discounts on our services. The best way to access these offers and discounts is to sign up to our mailing list. This can be done at the bottom of our homepage.

    Sherpr also offers great discounts for teams and large groups get in touch to find out more. 

  8. How do I attach my shipment label?

    We recommend you enclose your label and any accompanying forms in a plastic wallet, this should then be attached to your item ensuring it is clearly visible. Please remove all other labels that may have previously been attached.