My shipment has stopped moving. What has happened?
Our courier’s operating days are Monday – Friday so, if your transit time falls over a weekend, your items will stay there and continue its journey from Monday morning. Alternatively, your item may have been pulled in by customs, in which case we will seek to resolve this as soon as possible.
Please do not include any restricted items as this will interrupt your shipment. For our list of restricted items, or for information on what will happen, please see "What happens if I include some of these restricted items?"