My box/bag is showing as ‘Delivered’ but I haven’t received it?
This is likely to be the case where your item has been received by someone at the destination. Please check with your establishment, hotel reception or concierge desk to see if this is the case. If your item still cannot be located, please contact us as soon as possible on +44 (0) 2039506616 or send us an email at firstname.lastname@example.org.
- The delivery address is difficult to find/not very accessible. Can I provide more information?
- Can I change my delivery date, name, address or phone number?
- What kinds of addresses can Sherpr deliver to?
- What time will delivery take place?
- Is a signature required at the delivery address?
- What do I do if my box/bag was not delivered?