Do I need to be present when my box/bag is picked up?
You personally do not need to be present but we recommend nominating someone to be in for the pick-up. If you do decide to nominate someone or wish to have your items collected from a hotel/business establishment please ensure you provide our team with the name and contact number of that individual/establishment.
If no one is available, please refer to ‘Can I leave my box/bag unattended for pick up?’
- My address is difficult to find/not very accessible. Can I provide more information?
- What kind of addresses can Sherpr collect from?
- Can a multi-item shipment be collected from different addresses?
- Can I change my pick up date, name, address or phone number?
- Can I leave my box/bag unattended for pick up?
- What do I do if my box/bag was not collected?
- Why were my items delivered early?
- Do you collect/deliver from airports or ship ports?
- What time will collection take place?