TRACKING - FAQ

  1. My shipment includes multiple items. Can I track them individually?

    Yes, each individual item has its own unique tracking reference. When you make a booking, you will receive an email confirmation with a tracking number. Simply enter this number into the ‘Track’ box on our Home Page to see the delivery status.

  2. Why is my box/bag in country X that isn’t the delivery country?

    Depending on where your equipment is going to, it'll often pass through neighbouring countries whilst in transit. The further the country is from the UK, the more countries the item is likely to pass through.

  3. My box/bag has been collected but isn’t tracking?

    An item’s location is only updated once it reaches certain points within its journey, as opposed to certain time intervals. Please wait and check again later.

  4. How do I track my shipment?

    When you make a booking, you will receive an email confirmation with an individual tracking number. Simply enter this number into the ‘Track’ box on our Home Page to see your delivery status. 

  5. My shipment has stopped moving. What has happened?

    Our courier’s operating days are Monday – Friday so, if your transit time falls over a weekend, your items will stay there and continue its journey from Monday morning. Alternatively, your item may have been pulled in by customs, in which case we will seek to resolve this as soon as possible. Please do not include any restricted items as this will interrupt your shipment. For our list of restricted items, or for information on what will happen, please see "What happens if I include some of these restricted items?"