PREPARING MY ITEMS - FAQ

  1. How do I attach my shipment label?

    We recommend you enclose your label and any accompanying forms in a plastic wallet, this should then be attached to your item ensuring it is clearly visible. Please remove all other labels that may have previously been attached. 

  2. Can I use my own bike box?

    Yes you can, when placing a booking please check the ‘I am using my own bike box’ tick-box under the ‘Items’ section. 

    There is an additional £45 charge per bike, each way to all bookings using their own bike box, this is to cover large package surcharges our couriers impose. Please note any bike box larger than 110cm x 27cm x 75cm may experience delays and may be subject to additional charges - please contact the team for a bespoke quote. Alternatively, you can purchase a SHERPR Bike Box which is designed to flow through the courier system easily, reducing delays and unexpected fees.

    SHERPR will not accept items over 155 x 35 x 85 please ensure your box does not exceed these dimensions. If you have any questions about using your own box please contact us on +44 (0)2039506616 or support@sherpr.com

  3. How should I prepare my items for travel?

    SHERPR packaging: 

    We will send your labels and packing manual (bike box only) to you in a confirmation email. 

    We will send you your box and tape on a 1-2 business day delivery service (excluding weekends). Please allow enough time for you to pack up your equipment before the organised collection date.

    If you have purchased a Sherpr Bike Box, please follow the manual on how to assemble the box. Once complete, secure your box together with the provided Sherpr tape, following the guidelines on the box. Then stick the label in a visible area, securely. Please remember to take your tape and return label with you for your return journey.

    Your own packaging:

    You will receive a Sherpr pack for luggage which includes a secure label pouch, instructions, and cable ties.  

    Once your luggage or box has been packed and closed securely, attach the label to a visible area on the box. Please ensure there are no loose handles or anything that can get caught - this is vital. If you have a return journey, we advise printing the return label before your departure and keeping it in a safe place throughout your trip. 

    If using your own packaging for bikes, please note there is a standard £45 own box charge and please make sure that it doesn't exceed the following dimensions:

    Bike Box | 20kg | 155 x 35 x 85cm

    For added security and smoother transit, we only ship golf clubs/ bags in boxes. Our custom made golf boxes will be automatically sent to you prior to your shipment (see here for more info). 

  4. Do I print and attach the labels myself?

    Yes, we will send your labels via email, you will need to print these and secure them to your packaging. Please ensure to secure your label(s) with a plastic cover and plenty of tape without obstructing the bar code or address.

    We also recommend that you include a copy of the delivery address inside. 

  5. Can I use a lock on my items?

    No, do not lock your items with a padlock. We advise using cable ties in case your item gets flagged for inspection by customs. In this scenario, if they cannot easily gain access to the contents, it may result in damage to your bags and a return of your shipment.

    Please remove all locks from your luggage, and replace with the provided cable ties. 

    Please note, if sending your equipment to France, by rule, packages will be opened if delivered to a public establishment. 

  6. Where can I get a box for my item(s)?

    As soon as a booking is made, we will send out your courier-approved, custom-made box which comes with tape and shipping labels. Golf boxes are free with each booking and will be sent to you prior to your shipment. Bike boxes cost £37.99 and come with a manual. These boxes were built to help protect your items during transit. Please allow 24 hours notice to qualify. 

    Simply select 'boxes' on our items page during the booking process.

    Should you already have your own bike box, please note there is a standard £45 own box fee and please make sure that it doesn't exceed the following dimensions:

    Bike Box | 20kg | 155 x 35 x 85cm

    Please ensure that your items fit within the given allowances. Failure to do so may lead to refusal or surcharge and likely delays in your shipment. In this instance, Sherpr cannot be held responsible for delays and damages.

  7. I already have a Sherpr box from a previous trip, do I need to buy one again?

    If you already have a Sherpr box, this is great, just select 'I have a Sherpr box' on our items page. Our boxes are extremely hardwearing and perfect for multiple journeys.

    If you would like a new box just let us know or select the quantity you would like online during the booking process. Boxes can be prone to damage in transit so if you are reusing a box you have had for sometime please ensure it is in good condition before reusing the box. Please note that our couriers may refuse a box if it's not in good condition.


  8. What items can I put in the boxes?

    Feel free to include any additional items that fit in the box so long as it doesn’t exceed the weight and dimension allowance (see below).

    Your items will be sent back if you do include any restricted items and the cost of return shipment will be charged to you. For international shipments outside of Europe, please limit the number of items in each box, or a disbursement fee of £15 may apply. 

    NB: cycling helmets are strictly prohibited from being sent via our service. Please take keep them with yourself when you travel.

    Sherpr bike boxes are designed to fit a large men's road bike, with the following dimensions: 110 x 27 x 75cm. this is not suitable for mountain or time trial bikes. Please check your bike will fit suitably before purchasing. Purchases are done so at your own discretion. 

    If you are using your own bike box please ensure your dimensions do not exceed 20kg |155 x 35 x85. Please note there is a standard own box fee of £45 per box, per way. 

  9. Can I order a box without a shipment?

    Yes, if you would like to purchase a bike box only please head over to www.sherprbikebox.com to view our current range of bike boxes.