PREPARING MY ITEMS - FAQ

  1. I already have a SHERPR box from a previous trip, do I need to buy one again?

    Our boxes are extremely hardwearing. If you would like a new box just let us know or select the quantity you would like online during the booking process. Boxes can be prone to damage in transit so please ensure it is in good condition before reusing the same box. Please note that our couriers will refuse the box if it's not in good condition.


  2. Where can I get a box for my item(s)?

    As soon as a booking is made, we will send out your courier-approved, custom-made box which comes with tape and shipping labels. Golf boxes are free with each booking and will be sent to your prior to your shipment. Ski and snowboard boxes cost £4.99, and bike boxes cost £37.99 and come with a manual. These boxes were built to help protect your items during transit. Please allow 24 hours notice to qualify. 

    Simply select 'boxes' on our items page during the booking process.

    We highly recommend all ski/snowboard travel bags are shipped in our SHERPR boxes for added security and smoother transit. SHERPR cannot be held responsible for labels that fall off of material bags if a box is not used.

    Should you already have your own box, please make sure that it doesn't exceed the following dimensions:

    Bike Box | 30kg | 120 x 30 x 75cm
    Golf Bag/Box | 24kg | 120 x 30 x 36cm
    Double Skis | 20kg | 205 x 36 x 18cm
    Single Skis |15kg | 200 x 28 x 16cm
    Double Snowboard | 20kg | 175 x 18 x 36cm
    Single Snowboard | 20kg | 170 x 34 x 16cm


    Please ensure that your items fit within the given allowances. Failure to do so will lead to a surcharge and likely delays in your shipment. In this instance, SHERPR cannot be held responsible for delays and damages.

  3. Can I lock my bag?

    Yes, you may lock your bag. However, we advise using cable ties in case your item gets flagged for inspection by customs. In this scenario, if they cannot easily gain access to the contents, it may result in damage to your bags. 

    Please note, if sending your equipment to France, by rule, packages will be opened if delivered to a public establishment. 

  4. Do I print and attach the labels myself?

    Yes, you will need to print your labels and secure them to your packaging. Please ensure to secure it with a plastic cover and plenty of tape without obstructing the bar code or address. 

  5. What items can I put in the boxes?

    Feel free to include any additional sporting gear (e.g jacket/gloves/towels) that fit in the box so long as it doesn’t exceed the weight and dimension allowance (see below). Please restrict the contents to the relevant sports equipment and do not include any restricted items. Your items will be sent back if you do include any restricted items and the cost of return shipment will be charged to you. For international shipments outside of Europe, please limit the number of items in each box, or a disbursement fee of £15 may apply. 

    Bike Box | 30kg | 120 x 30 x 75cm
    Golf Box | 24kg | 120 x 30 x 36cm
    Double Skis Box | 20kg | 205 x 36 x 18cm
    Single Skis Box |15kg | 200 x 28 x 16cm
    Double Snowboard Box | 20kg | 175 x 18 x 36cm
    Single Snowboard Box | 20kg | 170 x 34 x 16cm

    NB: ski/snowboard/ cycling helmets are strictly prohibited from being sent via our service. Please take keep them with yourself when you travel.

    SHERPR bike boxes are designed to fit a large men's road bike, with the following dimensions: 110 x 27 x 75cm. For mountain bikes or any other bikes, please check your bike will fit suitably. Purchases are done so at your own discretion. 

  6. How should I prepare my items for travel?

    SHERPR packaging: 

    We will send your labels and packing manual (bike box only) to you in a confirmation email. 

    We will send you your box and tape on a 1-2 business day delivery service on a day to suit you (excluding weekends). Please allow enough time for you to pack up your equipment before the organised collection date.

    If you have purchased a SHERPR Bike Box, please follow the manual on how to assemble the box. Once complete, secure your box together with the provided SHERPR tape, following the guidelines on the box. Then stick the label in a visible area, securely. Please remember to take your tape and return label with you for your return journey.

    Your own packaging:

    Once your box has been packed and closed securely, attach the label to a visible area on the box. Please ensure there are no loose handles or anything that can get caught - this is vital. If you have a return journey, we advise printing the return label before your departure and keeping it in a safe place throughout your trip.

    If using your own packaging, please make sure that it doesn't exceed the following dimensions:

    Bike Box | 30kg | 175 x 30 x 80cm
    Golf Box | 24kg | 120 x 30 x 36cm
    Double Skis | 20kg | 205 x 36 x 18cm
    Single Skis |15kg | 200 x 28 x 16cm
    Double Snowboard | 20kg | 175 x 18 x 36cm
    Single Snowboard | 20kg | 170 x 34 x 16cm

    For added security and smoother transit, we only ship golf clubs/ bags in boxes. Our custom made golf boxes will be automatically sent to you prior to your shipment (see here for more info). We highly recommend all ski/snowboard travel bags are shipped in our SHERPR boxes too, for added security and smoother transit. Our boxes are £4.99 each, including p&p. SHERPR cannot be held responsible for labels that fall off of material bags if a box is not used.

  7. Can I use my own bike box?

    Yes you can, when placing a booking please check the ‘I am using my own bike box’ tick-box under the ‘Items’ section. 

    There is an additional £45 charge per bike, each way to all bookings using their own bike box, this is to cover large package surcharges our couriers impose. Alternatively, you can purchase a SHERPR Bike Box that are designed to flow through the courier system easily, reducing delays and unexpected fees.

    Please ensure your own bike box is no larger than 175 x 30 x 80 cm (30kg), we do not accept bike shipments larger than this.