COLLECTIONS - FAQ

  1. What time will collection take place?

    All collections are made between 9am-6pm, Monday-Friday.

  2. My address is difficult to find/not very accessible. Can I provide more information?

    Yes, please provide us with as much information as possible. Any information you provide us we pass on to the courier. Either let us know by live chat or contact us on support@sherpr.com or +44 (0) 2039506616

  3. What kind of addresses can Sherpr collect from?

    We can collect from homes, sports clubs, hotels, and office addresses. If you’re unsure or have a special requirement, just let us know.

    If you would like us to collect from an office or business address please find out if regular collections/deliveries take place from this address. If so, please find out the best place to leave your item for collection as per your chosen office/business establishments regular procedure. For example, if collections regularly take place from the back entrance of the establishment couriers will not go to reception for your item. 

  4. Can a multi-item shipment be collected from different addresses?

    No. They all have to be collected and sent to the same address. If you prefer, they can all be dropped off at your local depot and be shipped from there. To find where your local depot is, or to find out more, use our live chat or email support@sherpr.com for assistance.


  5. Can I change my pick up date, name, address or phone number?

    Yes, if done before the pick-up date. Please refer to "Can I cancel or change my order?" for applicable fees. 

    If your item is already in transit, please be aware that there may be a delay in the arrival of your item(s). In either case, please contact us at support@sherpr.com or +44 (0) 2039506616.


  6. Do I need to be present when my box/bag is picked up?

    You personally do not need to be present but we recommend nominating someone to be in for the pick-up. If you do decide to nominate someone or wish to have your items collected from a hotel/business establishment please ensure you provide our team with the name and contact number of that individual/establishment.

    If no one is available, please refer to ‘Can I leave my box/bag unattended for pick up?’

  7. Can I leave my box/bag unattended for pick up?

    You may leave your items outside to be collected but please be aware that this is done at your own risk. Ensure to leave it somewhere as safe as possible, bag or box the item(s) appropriately with labels and provide us with sufficient information to find the item(s). Please also leave a note on the front door with instructions on where the item(s) is/are. Sherpr cannot be held responsible for any missing item(s) in this situation.  

  8. What do I do if my box/bag was not collected?

    Please contact us immediately so that we can investigate the situation and arrange for your bag to be picked up. Contact us on support@sherpr.com or +44 (0) 2039506616.

  9. Why were my items delivered early?

    The transit days stated by our couriers are often an accurate estimation and factor in the longest transit time. Therefore, occasionally, a journey may be faster than anticipated where, amongst a combination of other possible factors, there was a low volume of traffic that day.