PAYMENTS - FAQ

  1. Once a refund is processed, how long will it take?

    It usually takes 5 - 10 business days, depending upon the bank, after the refund is processed.

  2. Does SHERPR hold credit card details?

    No. We do not store any payment information. We use Stripe, a secure online payment service to process transactions and all financial data is held by them.

  3. When will my payment be debited?

    We will debit your card only once the booking has been made. However, it may take up to 1-2 business days to appear on your bank statement.

  4. What payment method do you accept?

    We accept all major credit cards.

  5. My discount code is not working, what should I do?

    If you are having trouble with a discount code it might mean that this discount is no longer available. The best thing to do is contact us on +4420239506616 or contact@sherpr.com.

    If you are a RAPHA member and you are unable to redeem your member discount please contact us on +4420239506616 or rcc@sherpr.com

    If you would like to know more about SHERPR's partnership with RAPHA please see here