GETTING A QUOTE - FAQ

  1. Can I get a quote?

    Enter your collection country, the destination country and the number of items you would like to ship and click 'Get Quote' to present prices based on your inputs. To proceed with your quote, click 'Buy Now'.

    If you're looking for something more bespoke, or you're relocating, then please email us on contact@sherpr.com or call us on +44 (0) 2039506616

  2. Which services does Sherpr offer?

    You may select an economy shipment or a quicker, next day, express shipment. 

    For sports equipment, we can provide you with a courier-approved, custom-made box which comes with tape, shipping labels and a manual. These boxes are robust, reusable, and designed to further protect your valuable sports equipment. 

    If you are sending a bike you may use your own box or casing for an additional fee of £45, which is passed to us by our courier partners. However, please ensure that it doesn't exceed the following dimensions to avoid any delays or damages in your shipment:

    Bike Box | 30kg | 155x 35 x 85cm

     

  3. What are the maximum dimensions and weight my items can be?

    Luggage | 10kg | 55 x 45 x 25cm 

    Luggage | 20kg | 70 x 50 x 30cm 

    Luggage | 30kg | 80 x 50 x 30cm 

    Bike Box | 30kg | 110 x 27 x 75cm (Sherpr Box) 

    Own Bike Box | 155 x 35 x 85 (Custom Packaging - charges apply)

    Golf Box | 24kg | 125 x 30 x 36cm

    Please ensure that your items fit within the given allowances. Failure to do so will lead to a surcharge and likely delays in your shipment. In this instance, Sherpr cannot be held responsible for delays and damages. 
    If you are using your own bike box, please see " Can I use my own bike box?".
  4. What destinations are available?

    We currently ship from the UK/Ireland to the rest of Europe, Canada and the USA. If you are interested in shipping to a country that's not on our list or have any further questions then please contact us on support@sherpr.com or call us on +44 (0) 2039506616.

  5. How much does it cost?

    Shipping costs vary depending on location, bag weight, and transit time. Detailed quotes can be obtained online by visiting our homepage and using our Get Quote feature

  6. What does Sherpr ship?

    We ship luggage, bicycles and golf clubs.

    To ensure safe transit, we can provide you with custom-made Premium packaging designed to fit bikes and golf clubs. We can provide boxes at a cost to ship your suitcase/luggage, or if you're relocating, we can ship boxes in bulk for you. 

    Please email us at contact@sherpr.com or call us on +44 (0) 2039506616  to find out more information.

  7. Does Sherpr offer any special offers or discounts?

    Yes, we often run special offers or discounts on our services. The best way to access these offers and discounts is to sign up to our mailing list. This can be done at the bottom of our homepage.

    Sherpr also offers great discounts for teams and large groups get in touch to find out more.