DESTINATIONS - FAQ

  1. Shipping to Australia

    Australia requires a B534 form (provided by Sherpr) to be completed in order for personal effects to be cleared into the country. 

    Shipments of used personal effects should not have a declared value over A$1000. A higher value may lead to additional customs clearance time and possible duties and taxes.

    Any shipments containing restricted items such as foodstuffs, seeds/nuts or wooden products may result in the items having to be cleared via Australian quarantine, which can result in customs delays and additional charges. All items must be cleaned before you pack them as Australian customs are extremely particular about soil and mud. All items will be stopped at customs, and in some cases, you will be required to pay a quarantine fee to release the items if this is not done. 

    In order to demonstrate that your bags or boxes consist of personal effects, you will be required to complete a brief nongeneric packing list online, entries to be made in the format: "2 x Woollen Hat, 5 x Pairs of Shoes, 3 x Cotton Shirt" and so on rather than as "10 x Used Clothing". Each item type will be added as a separate line on the packing list.

    If your bag is searched by Australian customs and brand new or commercial items are found, your shipment may be assessed for customs duties and taxes. If you are sending Christmas gifts to Australia please make yourself aware of potential customs duties in Australia, follow any advice provided by customs and attach all necessary documentation.

    As customs processes and allowances are different around the world, we advise all travelers to take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of Australia.

  2. Shipping to Canary Islands

    We do not ship to the Canary Islands due to customs

  3. Shipping to United States of America

    Personal Items: When shipping to the United States, all goods must pass through customs to be cleared. Therefore, you are legally required to complete and send a customs invoice with your shipment to the USA. Whether you’re sending personal effects or a gift to a loved one; if your shipment does not have a customs invoice attached, it will not make it past your local country border, and you may have to pay return charges to get it back. Sherpr will automatically provide you with the appropriate customs documents for you to complete, print, sign and attach to your shipment when you send your luggage to the USA with us.

    Generally, Sherpr shipments for personal effects clear customs in a timely manner, free from duties and taxes, as most countries offer a generous duty-free allowance for personal effects. However, as customs processes and allowances are different around the world, and because Sherpr has no direct association with any customs authority; we do advise doing your own personal research into USA customs regulations and quarantine before booking your shipment to the USA. Please make yourself aware of potential customs duties in the USA and be sure to follow any and all advice provided by customs directly.

    When completing your customs documents provided by Sherpr, it is important to do so properly and clearly. In order to demonstrate that your shipment consists of personal effects, you will be required to accurately describe each item included in the package. For example, you would declare: “4 x t-shirts, 2 x pairs of jeans, 3 x dresses” etc, as opposed to “10 x clothing”. Sherpr will provide you with the paperwork to print and attach to your items.

    Gifts & sold items: No duties or taxes will be applied if the total parcel value is below certain thresholds. For example, the Gift value threshold is $200. If you are sending a gift to the USA then declare the item as an unsolicited gift on the invoice, its complete description and value. Make sure to send your gift to a residential address and not a US business address, otherwise you will have to pay duties and tax. The Formal Clearance threshold is $2,500. This means that if your shipment is worth over $2,500, it will be subject to delays as it goes through formal clearance.

    If your package has duties or taxes applied, the receiver will be contacted by customs to confirm their Tax ID. They will then need to pay the additional costs applied to your parcel. You can pay for the costs yourself by contacting customer support prior to booking and arranging for the charges to be sent to you, instead. Some items require an import license for them to enter the United States legally. If you are unsure if you need one or not, then please view the official US Customs import licenses page for more details.