DELIVERY - FAQ

  1. The delivery address is difficult to find/not very accessible. Can I provide more information?

    Yes, please provide us with as much information as possible. Any information you provide us we pass on to the courier. Either let us know by live chat, contact us on support@sherpr.com or +44 (0) 2039506616.

  2. Can I change my delivery date, name, address or phone number?

    Yes, if informed before the pick-up day. Please refer to "Can I cancel or change my order?" for applicable fees. 

    If you have been contacted directly by our chosen courier and are presented with "Available Options" e.g Deliver to a neighbour, Leave in a safe place etc. please make the necessary amendments yourself. Our team will be notified of any changes you have made by our system. 

    If your item is already in transit, please contact us as soon as possible on support@sherpr.com or +44 (0) 2039506616. Please be aware once an item is in transit address changes may only be able to be made after the first delivery attempt and that this may cause a delay in the arrival of your item(s).

  3. What kinds of addresses can Sherpr deliver to?

    We can deliver to homes, hotels, sports clubs, resorts, and office addresses. If you’re unsure or have a special requirement, just let us know.

    We can ship to chalets, so long as there is a reception area that is open 09.00 - 19.00 with someone available throughout to accept and sign for the item(s).

    Please note that all items must be signed for.   

  4. What time will delivery take place?

    All standard shipments are delivered between 09:00 – 18:00. Express shipments will be delivered by 12:00 noon (postcode dependant)

  5. Is a signature required at the delivery address?

    Yes, a signature is required at all times. If nobody is there to sign for the items then they can be sent back to the original pick-up address, resulting in a 'no delivery'. 

  6. What do I do if my box/bag was not delivered?

    Please contact us immediately so that we can investigate the situation and assist you. Contact us on support@sherpr.com or +44 (0) 2039506616.

  7. My box/bag is showing as ‘Delivered’ but I haven’t received it?

    This is likely to be the case where your item has been received by someone at the destination. Please check with your establishment, hotel reception or concierge desk to see if this is the case. If your item still cannot be located, please contact us as soon as possible on +44 (0) 2039506616 or send us an email at support@sherpr.com.