CUSTOMS - FAQ

  1. Who pays for customs clearance?

    You will be required to pay for any customs charges upon receiving your equipment at your final location. Please note, SHERPR cannot provide quotes for import tax/ duty fees as this is out of our control. 

  2. Who takes care of customs?

    We will provide you with all of the relevant paperwork to ensure a smooth journey through customs. We will require a full list of all packed items, along with a brief description and an estimated value for each. Any items that are not declared may delay delivery or require removal.

    Although we do provide documentation to assist items through customs stating the value and contents this will not relate to the amount payable despite items being personal effects. If you are a returning resident or feel you should be exempt form any duty/customs/local fees this is something you should look into before sending your items.

    Please note that customs clearance is out of our control, and SHERPR cannot be held responsible for any delays or fees.