1. Who takes care of customs?

    We will provide you with all of the relevant paperwork to ensure a smooth journey through customs. We will require a full list of all packed items, along with a brief description and an estimated value for each. Any items that are not declared may delay delivery or require removal.

    Although we do provide documentation to assist items through customs stating the value and contents this will not relate to the amount payable despite items being personal effects. If you are a returning resident or feel you should be exempt form any duty/customs/local fees this is something you should look into before sending your items.

    Please note that customs clearance is out of our control, and Sherpr cannot be held responsible for any delays or fees.

  2. Who pays for customs clearance?

    You will be required to pay for any customs charges upon receiving your equipment at your final location. Please note, Sherpr cannot provide quotes for import tax/ duty fees as this is out of our control. 

  3. Do I require customs forms?

    If you are sending your shipment domestically(within the same country) or you are sending within the EU, your shipment will not need to go through any type of customs clearance and therefore do not require customs forms.

    For all other shipments, you will require customs forms to accompany the shipment.

    We will provide you with customs forms after your booking. You may require additional documentation for your specific country. If we are aware of any specific forms per country, we will make you aware of this on your customs page. 

  4. What do I do with my completed customs forms?

    After we have completed your customs forms you will need to print three copies. 

    You will need to attach at least two copies of your Pro Forma paperwork to one of your items (we recommend this being the item marked 1 of X on your labels). Please ensure they are put into an envelope cleared marked as Customs Documents to ensure that the baggage handlers can identify them easily.

    The remaining copy should be handed over to the driver for their own reference. 

    For some countries - e.g. Australia, NZ, Canada, - there will be additional forms that we recommend completing to try and ensure the customs clearance process is as smooth as possible. It is important to thoroughly read through all of our customs guidelines to ensure you are completing all of the recommended forms.

    You will need to have a copy of any additional forms included with your Pro Forma paperwork which has been attached to your baggage/box, and an additional copy would also need to be given to the driver.