ABOUT Sherpr - FAQ

  1. My question isn’t listed, what do I do?

    If your question isn’t listed on our FAQs, or if you have further questions, please contact us on support@sherpr.com or +44 (0) 2039506616.

  2. What is Sherpr?

    SHERPR is a no-hassle, door-to-door service for shipping your luggage, boxes and sports equipment. We send your items ahead of time allowing you to enjoy your travel experience without the added stress of airports and airlines.

  3. Do you have your own fleet?

    We currently use UPS, FedEx, TNT and DPD for domestic and international shipments, as well as our own drivers for larger shipments. Both methods are fully trackable with your unique tracking number.

    If you are traveling in a large group or for an event get in touch and we can discuss a bespoke quote using our own fleet of drivers. Contact us on +44 (0)2039506616 or contact@sherpr.com. 

  4. Why use Sherpr over airlines?

    We understand the importance of having your luggage and sports equipment arrive safely and on time. Our goal is to remove the hassle of lugging your suitcases, or large, heavy sports equipment and for you to sit back and enjoy your trip.

    Our door-to-door delivery means we collect it from your home/office and deliver it to your final destination. We’re often cheaper than airlines without all of the hassle and stress. 

  5. Is Sherpr safe to use?

    Yes. We understand that your luggage and sports equipment is personal and valuable. We pride ourselves on our high quality, professional service and ensure to partner with couriers with similarly high standards. We also have a team that is highly experienced in logistics sports forr large events, such as the Olympics.

    We also offer insurance for all sports equipment orders, for more information please see here

  6. What are your contact hours?

    Our office hours are 09:00 – 17:00 GMT, Monday to Friday. However, you can reach a member of our team outside of these hours on support@sherpr.com who will be happy to assist.