Can I change my pick up date, name, address or phone number?
Yes, if done before the pick-up date. Please refer to "Can I cancel or change my order?" for applicable fees.
If your item is already in transit, please be aware that there may be a delay in the arrival of your item(s). In either case, please contact us at firstname.lastname@example.org or +44 (0) 2039506616.
- My address is difficult to find/not very accessible. Can I provide more information?
- What kind of addresses can Sherpr collect from?
- Can a multi-item shipment be collected from different addresses?
- Do I need to be present when my box/bag is picked up?
- Can I leave my box/bag unattended for pick up?
- What do I do if my box/bag was not collected?
- Why were my items delivered early?
- Do you collect/deliver from airports or ship ports?
- What time will collection take place?