Can I change my delivery date, name, address or phone number?
Yes, if informed before the pick-up day. Please refer to "Can I cancel or change my order?" for applicable fees.
If you have been contacted directly by our chosen courier and are presented with "Available Options" e.g Deliver to a neighbour, Leave in a safe place etc. please make the necessary amendments yourself. Our team will be notified of any changes you have made by our system.
If your item is already in transit, please contact us as soon as possible on firstname.lastname@example.org or +44 (0) 2039506616. Please be aware once an item is in transit address changes may only be able to be made after the first delivery attempt and that this may cause a delay in the arrival of your item(s).