Can I cancel or change my order?
Prior to your order being booked and confirmed with the courier: You may change or cancel your booking at no extra cost.
After your order has been booked and confirmed with the courier: You may change your order for an additional fee of £5 for 1-3 items or £20 for 4+ items. For cancellations, you may arrange for a refund, less the administration fee of £20 per item or, credit the full value against future bookings with no administration fee.
Same day changes will incur an additional fee of £5.
- I have multiple shipments; how does it work?
- How will I receive my labels?
- How far in advance do I need to book?
- How do I book?
- Should I contact the hotel or resort that my items are being shipped to?
- Can I expect any additional fees/charges?
- What is volumetric Weight?
- How do I calculate volumetric weight?
- What happens next?
- Do you offer storage?
- Why are my items being shipped to the Sherpr warehouse?
- Are there any destinations you do not send to?
- I do not see the country I want my equipment to be collected from, what should I do?